Cable

Customer net provider scores for cable operators improved in Q2 across pricing, installation, and support, while fixed wireless scores continued their downward trend. Impact: New Street Research analyst David Barden analyzed data collected by Recon Analytics and found that cable operators enjoyed improved customer net promoter scores in Q2. NPS scores measure the likelihood that …

Cable NPS Scores Rebound in Q2, FWA Sees Another Decrease Read More »

Charter recently tapped former Frontier CEO Nick Jeffery to join its leadership team as the company’s next Chief Operating Officer, filling a position that has been vacant for more than three years. Impact: Jeffery will step into his new role starting September 1, and will be the cable operator’s first COO since CEO Chris Winfrey …

Frontier CEO Nick Jeffery Lands a New Job Read More »

Everyone knew it was coming, and this week Charter officially inked a deal to acquire its largest shareholder Liberty Broadband in an all-stock agreement that buys Liberty’s 26% stake at a 5.2% discount to Class C shares’ last closing price. In addition, Charter will take on roughly $2.6 billion in debt. The deal should greatly …

Liberty And Liberation Read More »

When Charter and Disney struck a carriage deal in September after a 10-day blackout, many focused on Disney’s eight dropped channels (including Freeform and Disney Jr.) and the novelty of higher-tier Charter video subscribers getting free access to Disney+ and/or ESPN+. But eagle-eyed observers who read the press release recall a buried bullet that stated: …

A New Carriage Charter Read More »

The fact that the sudden deal this week between Charter and Disney came as a surprise even as “Monday Night Football” loomed tells us everything we need to know about the inhospitable state of the media industry right now. Like the 13 days that Kennedy and Khrushchev faced off over Cuba in 1962, the 10 …

Give Peace a Chance? Read More »

An exposé from the Wall Street Journal reported recently that legacy telecom cables covered in lead and belonging to AT&T, Verizon, and others have degraded and contaminated locations across the country. Impact: The investigative report found at least 2,000 old cables, used in both overhead and buried lines and dating as far back as the …

Costly Environmental Issue Looms for AT&T and Verizon Read More »

Cable executives at the SCTE Cable-Tec Expo provided a glimpse into how the industry plans to compete with multi-gigabit speeds even as it works to counter fiber’s high speeds with speed increases of its own. Impact: At the conference, executives from Comcast, Charter, and Cox emphasized how much customer expectations for their broadband service have …

Cable Industry Hints at Competitive Strategy to Counter Fiber   Read More »

The CEOs from Charter and Comcast had similar responses when asked during recent investor conference appearances about the potential threat to cable broadband from the explosion of fiber and 5G fixed wireless offerings in the Internet space.  Impact: Not only did Comcast CEO Brian Roberts downplay any potential broadband threat his company might be facing …

Big Cable Continues to Downplay Potential Threat from FWA Read More »